All orders and enquiries are to be sent via our Enquiry page. Qualified representatives will assist with quotations after which orders will be accepted via a Proof of Payment for said order or Purchase Order for approved 30 Day Account clients. Our official channel for communication is Email.

We reserve the right to accept or reject any order. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization.

Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund should an alternative not be available.

Prices shown on our website are subject to change without prior notice. Burnt Orange (Pty) Ltd retains the right to modify prices for goods or services offered.

Although we regularly update ETA dates for our stock, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed. Lead times do not include weekends, South African public holidays, or Burnt Orange (Pty) Ltd annual shutdown period.

In-house branding services are exclusively available for products procured from Burnt Orange (Pty) Ltd. These services are subject to additional charges over and above the product purchase price. Full payment for both the product purchase price and branding service charges is required before the commencement of the branding process.