Query Notebook & Pen Set

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Description
Additional Information
Branding Guide
Order Placement
Cancellations & Returns
Review

Query Notebook & Pen Set Details

The matching matte textures of this notebook and pen, combined with the white accents, make them perfect partners. The pouch is made from good quality PVC, and has a ziplock closure. It’s tactile and durable, and can be reused for storing folded documents, cards, notes and other odds ‘n ends.

25.5 ( l ) x 17.5 ( w ) x 1.2 ( h ) cm

This set includes:

Notebook:

21 ( l ) x 14.3 ( w ) x 1.3 ( h ) cm
paper and pu
128 lined pages (64 sheets)

Quest Ball Pen:

ABS
black German ink

When selecting the dome sticker branding option, please note that debossing is required at an additional charge. This process creates a recess for the dome sticker to fit into, reducing the chance of it peeling off easily.

Measurements for Query Notebook & Pen Set:

Measurement
Quantity per Carton	1
Dimensions H (in cm)	1.8
Dimensions L (in cm)	18.2
Dimensions W (in cm)	25
Carton Weight (in kg)	0.261

Branding Options for Query Notebook & Pen Set

Branding	Debossing - (BOS-1)	Digital Direct Transfer - (DDT-D)	Digital Dome Sticker - (DB)	Direct to Print - (DP-A)	Foiling - (FL)	Pad Printing - (PA)	Screen Print - (SA)

Branding Options for Query Notebook & Pen Set

Order Placement

Placing Orders:

Order Acceptance:

We reserve the right to accept or reject any order. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization.

Limited Stock Availability:

Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund should an alternative not be available.

Price Changes:

Prices shown on our website are subject to change without prior notice. Burnt Orange (Pty) Ltd retains the right to modify prices for goods or services offered.

Estimated Time of Arrivals (ETA):

Although we regularly update ETA dates for our stock, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed. Lead times do not include weekends, South African public holidays, or Burnt Orange (Pty) Ltd annual shutdown period.

Branding Requests:

In-house branding services are exclusively available for products procured from Burnt Orange (Pty) Ltd. These services are subject to additional charges over and above the product purchase price. Full payment for both the product purchase price and branding service charges is required before the commencement of the branding process.

Cancellations & Returns

For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. In the case of cancelled orders where layouts have been completed, a layout fee of one hundred rand (R100 excluding VAT) per layout will be levied. Orders that include multiple components requiring consolidation cannot be cancelled or returned once the stock has been consolidated. No cancellations will be accepted after final artwork approval and commencement of branding work. Should clothing items that have been worn need to be returned, they must be laundered before being sent back for hygiene purposes. A laundry fee of seven rand and fifty cents (R12.50) per garment will be charged to your account if unclean worn clothing items are returned. We do not accept returns of any consumables, perishable items, memory sticks, masks, sanitisers, items which require assembly or consolidation as well as discontinued and clearance items unless the stock is faulty. No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.

Order Cancellation & Damages	Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.
Repair Returns	Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.
Faulty Goods & Returns	If a product supplied by Burnt Orange (Pty) Ltd is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.
Returns Approval:	Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.