T's & C's

ARTWORK POLICY

1. ARTWORK GUIDELINES

PROCESS

• 1. All artwork will be provided for approval before commencement of production.
• 2. COD (Cash on Delivery) clients must make full payment before work starts. Clients with credit terms must ensure that sufficient credit is available.
• 3. Branding only commences once both layout approval and payment have been received.
• 4. Branding lead times are quoted from the day after both artwork approval and proof of payment are received—whichever is later.

2. ARTWORK SUBMISSION

• 1. Only PC-compatible artwork is accepted. Vector artwork is preferred. Accepted formats include: .CDR, .EPS, .AI, .PDF, .FH
• 2. The following formats are not accepted: Microsoft Word or PowerPoint files, GIF and JPEG files under 600dpi
• 3. Multicolour imprints must be submitted as colour-separated files, except for digital printing.
• 4. If typesetting is required, clients must include font name and size. All fonts should be converted to “curves” to avoid font substitutions.

3. ARTWORK APPROVAL AND APPLICABLE FEES

• 1. Branding will only commence once:
• * Artwork is formally approved in writing, and
• * Full payment has been received.
• 2. By approving the artwork, you confirm that:
• * The layout, branding item, colour, and sizing are correct as depicted in the artwork.
• * Burnt Orange (Pty) Ltd is not liable for any spelling, size, or design errors in approved artwork.
• 3. No changes will be accepted once artwork has been approved.
• 4. Printing colours will be matched as closely as possible to Pantone references or swatches supplied. A 100% match is not guaranteed.
• 5. We do not guarantee any printing onto metal or ceramic items.
• 6. Fees:
• * No additional fee applies for correctly formatted artwork.
• * Artwork submitted in incorrect formats will incur a redrawing fee of R250 excluding VAT, which includes two revisions. Additional revisions are charged at R100 excluding VAT per change.
• * No additional fee applies for correctly formatted artwork.
• 7. If branding is cancelled after layouts have been created, a charge of R100 excluding VAT per completed layout will apply