Terms
&
Conditions
Welcome to the official website of Burnt Orange
(Pty) Ltd. Throughout this website and in this document, we will refer to ourselves as "the
company," "we," "us," and "our."
These Terms and Conditions govern the use of our website, including the process of ordering,
sales, and delivery of goods. By accessing or using this website, you agree to be bound by these
Terms and Conditions.
Our website provides a convenient platform offering a diverse range of products such as
clothing, apparel, gifts, headwear, and display items. These products can also be customized and
branded according to your specific requirements.
T's & C's
ORDER PLACEMENT
All orders and enquiries are to be sent via our Enquiry page. Qualified representatives will assist with quotations after which orders will be accepted via a Proof of Payment for said order or Purchase Order for approved 30 Day Account clients. Our official channel for communication is Email.
We reserve the right to accept or reject any order. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization.
Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund should an alternative not be available.
Prices shown on our website are subject to change without prior notice. Burnt Orange (Pty) Ltd retains the right to modify prices for goods or services offered.
Although we regularly update ETA dates for our stock, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed. Lead times do not include weekends, South African public holidays, or Burnt Orange (Pty) Ltd annual shutdown period.
In-house branding services are exclusively available for products procured from Burnt Orange (Pty) Ltd. These services are subject to additional charges over and above the product purchase price. Full payment for both the product purchase price and branding service charges is required before the commencement of the branding process.
PAYMENT
Accepted Payment Methods:
Accepted Payment Methods: Our company accepts payments via Electronic Fund Transfers, Official Purchase Orders for approved clients.
International Payments:
Transactions from foreign banks may require a processing period of 4 to 7 business days. Orders linked to these transactions will be dispatched upon validation of payment in our account.
Approved Credit Facilities:
In cases where credit facilities are extended by us, refer to your credit application document for an overview of the respective terms and conditions.
Delivery & Courier Serives
Burnt Orange (Pty) Ltd Fleet Delivery:
- For large orders within the greater Johannesburg and Pretoria area, we provide an in-house delivery service.
- Delivery can be expected within 7-10 working days from artwork approval. Any extensions due to unforeseen circumstances will be communicated.
- * Lead-times quoted exclude public holidays and annual shutdown days. Please note that lead-times cannot be guaranteed.
Cancellations & Returns
Cancellation Policy:
For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. In the case of cancelled orders where layouts have been completed, a layout fee of one hundred rand (R100 excluding VAT) per layout will be levied. Orders that include multiple components requiring consolidation cannot be cancelled or returned once the stock has been consolidated. No cancellations will be accepted after final artwork approval and commencement of branding work. Should clothing items that have been worn need to be returned, they must be laundered before being sent back for hygiene purposes. A laundry fee of seven rand and fifty cents (R12.50) per garment will be charged to your account if unclean worn clothing items are returned. We do not accept returns of any consumables, perishable items, memory sticks, masks, sanitisers, items which require assembly or consolidation as well as discontinued and clearance items unless the stock is faulty. No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.
Order Cancellation & Damages
Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.
Repair Returns
Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.
Faulty Goods & Returns
If a product supplied by Burnt Orange (Pty) Ltd is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.
Returns Approval:
Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.
Burnt Orange's
WARRANTIES
01
Guaranteed Goods
Warranty coverage is available for new goods through supplier-specific warranties or original manufacturer's warranties, however, it is important to note that certain goods exempt from product warranties may have latent defects, for which Burnt Orange (Pty) Ltd is not responsible.
02
Fitness for Purpose:
Burnt Orange (Pty) Ltd does not warrant that the goods are suitable for any specific purpose.
03
Third-Party Content Disclaimer
Some content on this website may be sourced from third parties. Burnt Orange (Pty) Ltd does not claim ownership over such content and acknowledges that it is subject to the intellectual property rights of their respective owners.
D
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Your utilisation of the Website is undertaken entirely at your own risk, and you shall bear sole
responsibility for any loss or risk arising from such utilisation or reliance on the information
provided on the Website.
Whilst we endeavour to ensure the accuracy and completeness of the content on the Website, we provide no
guarantee as to its quality, timeliness, operation, integrity, availability, or functionality.
We hereby disclaim any liability for any direct, indirect, or consequential damage, loss, or liability
arising from your access or use of the Website and its content, unless otherwise mandated by applicable
law.
The Website and all information provided therein are provided "as is" without any warranty, whether
express or implied, including, but not limited to, warranties of merchantability, fitness for a
particular purpose, completeness, or non-infringement, as permissible under law.
Any views or statements presented on the Website shall not necessarily reflect our views or statements.
We make no warranty or representation, whether express or implied, that the information or files
available on the Website are free from viruses or any other harmful data or code that may disrupt,
disable, or compromise the operation, stability, security, functionality, or content of your computer
system or network unless arising from our gross negligence or wilful misconduct.
Privacy
Policy
Summary
Our Privacy Policy outlines how our website safeguards the privacy
of its users in compliance with
applicable data protection laws.
Collection and Processing of Personal Information
We will only collect, and process personal information provided by users for specified purposes such as order processing, customer inquiries, enhancing user experience, and legal compliance.
Third-Party Disclosure
We will not disclose or sell users' personal information to any third parties without explicit consent, except as required by law or to fulfil contractual obligations.
User Rights
Users have the right to access, correct, or delete their personal information held by our website. These rights can be exercised by contacting our designated data protection officer via email, info@burnt-orange.co.za.
Use of Cookies
Our website may use cookies or similar technologies to improve user experience. Users can manage or disable cookies through their browser settings.
Consent
By using our website, users acknowledge and consent to the collection, processing, and storage of their personal information as described in this Privacy Policy. Please refer to our website footer for the complete Privacy Policy.
General
This Agreement represents the entire understanding between the parties, superseding any prior agreements or representations, whether written, oral, or implied.
Neither party is bound by any terms, representations, or promises that are not explicitly recorded in this Agreement. Written documentation excludes data messages as defined in the ECTA, and "signed" refers to a handwritten signature without electronic intervention.
No changes or cancellations of this Agreement (including this clause) shall be valid unless in writing and signed by or on behalf of both parties. "In writing" excludes data messages as defined in the ECTA, and "signed" refers to a handwritten signature without electronic intervention.
No leniency or tolerance granted by either party shall be considered a waiver of any rights, and the granting party retains the right to enforce any rights against the other party, past or future. This Agreement does not create a partnership, joint venture, agency, or employment relationship between the parties. Neither party has the authority to bind the other or create liabilities on their behalf.
Annexure
Sample Policy
We understand that clients require samples to close a deal.
Our sample policy is as follows:
- 1. Samples are available for purchase from our Johannesburg branch.
- 2. All sample orders need to be paid for and collected within 5 working days from invoice date and if not paid and collected within this time they will be cancelled.
Returns & Refunds Of Samples
6. The following samples may not be returned:
- 1. Those with an individual product price of less than R50.00 (excluding VAT);
- 2. Any branded items; and
- 3. Consumables and perishables.
7. Samples with an individual product price of R50.00 excluding VAT or more may be returned for a refund or credit if:
- 1. The sample items have not been used, worn and are not damaged.
- 2. The items are in their original condition and packaging, damage to any part of the packaging will result in the samples not being accepted for return.
- 3. The returned items should be accompanied by the relevant original invoice.
- 4. The items should be returned within a week of collection.
8. If the samples returned are deemed acceptable by Burnt Orange (Pty) Ltd, in its sole discretion, it will process a refund or credit note.
- 1. It may take up to 7 (seven) days for Burnt Orange (Pty) Ltd to inspect samples